Terms & Conditions of Hire

Do I need to leave a deposit?
We ask that upon booking you pay a non-refundable £50 deposit , this is to secure your chosen date. This deposit is deducted from your remaining balance.

When do I need to pay the balance?
The remaining balance must be paid 4 weeks prior to your event. You will be contacted 4 weeks before your event in order to make it as easy as possible for you to make this payment.

If the balance remains unpaid up to 2 weeks before the event it will be assumed that you no longer require our services and we will release the date you were holding to someone else.

Is there a breakages deposit needed?
We do need to cover our equipment in case of accidental damage, loss, or theft to the items we will be leaving at your event. Therefore when you pay your remaining balance we will also need to take a refundable breakages deposit of £100, this deposit will be refunded to you as soon as we inspect all of the items that we collect – this will be within 1 week after your event, but is normally within 2 days.

How do I make payment?
You can pay via bank transfer or paypal. We can also accept cash and cheques but you must leave enough time for these to clear in the bank, which can take up to 1 week.

Do I have to pay for delivery and collection?
We are pleased to offer free delivery and collection within 25 miles of MK44, there is a charge per mile for each mile over the initial 25 – please contact me for a full delivery/collection price if your venue is outside of this 25 miles radius.

What is your cancellation policy?
If you cancel before 2 weeks of the event date you will get a full refund*
If you cancel within 2 weeks of the event date you will get a 50% refund*
Any less than 2 weeks and unfortunately no refund will be given

* minus the £50 non-refundable deposit

In the unlikely event that we cancel at any point you will receive a full refund, including your non-refundable deposit.

You are free to take photos of our items at your event, we simply ask that, if possible, you mention that The Sweet Spot provided the cart for you.

We also ask that by having our items at your event you are giving permission for The Sweet Spot to take promotional photos of them at your event (before the event starts, not during).

Nut Allergies and Safety Warnings
Whilst every care has been taken, some of the sweets that we provide at your event may contain or have traces of nuts, or may have been made in the same factory as other products that contain nuts. The Sweet Spot will not be held responsible for any problems resulting from you or your guests having food allergies. We will leave a booklet which will contain all ingredients and known allergens in the sweets you have ordered to assist you and your guests in making the right decision on whether or not to consume the product.

Children and Supervision
Children should be supervised at all times when using the cart , especially small children who may not be able to reach the sweets and may decide to climb on the cart in order to do so. More importantly small children should avoid sweets which could be a choking hazard. The Sweet Spot will not be held responsible for any safety problems resulting from these or similar issues.
Likewise we ask that Children, and event Adults are not allowed to climb on the 4ft LOVE Lights, whilst they are stable when freestanding, accidents do happen and there is every chance they could topple over. Also the 4ft LOVE Lights are mains operated and ran via electricity, and whilst they are PAT tested annually there is still risk involved when using electricity.

Location of the Cart/4ft LOVE Lights
Near to the date of your event we will consult with you as to where you would like the cart/lights located at your venue. If this location changes at any point before your event you must inform us ASAP. Once the cart/lights have been put in place at your venue it is not to be moved under any circumstances due to potential damage.